In securities finance, editors frank fabozzi and steven mann assemble a group of prominent practitioners in the securities finance industry to provide readers with an enhanced understanding of the various arrangements in the securities finance market. Pdf what effects repurchase intention of online shopping. Constructing a b2c repurchase intention model based on. Merger options and risk arbitrage peter van tassel federal reserve bank of new york staff reports, no. A key contribution of the structural equation model is the incorporation of customer perceptions of equity and value and customer brand preference into an integrated repurchase intention analysis. Repurchase agreements benefits, risks and controls. Dissatisfaction, negative emotions, repurchase intention, coping behavior, ecommerce 1. Impact of operational drivers on repurchase intention in e. So, it can be concluded that the increasmg quality of the service leads to the higher the customer s intention to repurchase and vice versa, if the service quality decreases, then it will lower the customer s intention to do the repurchasing. Cocreation and service recovery process communication. The study of repurchase intention in sense of experiential. Roggeveena, michael tsirosb,c a babson college, babson park, ma 02457, united states. Download limit exceeded you have exceeded your daily download allowance. Customer repurchase intention and satisfaction in online.
Structural equation model sem was used as the analysis. Table 6 correlation coefficient for sense experience and repurchase intention. Coefficient a source nonstandardized coefficient standardized coefficient t sig. What effects repurchase intention of online shopping article pdf available in international business research 1012. Factors of influencing repurchase intention on dealofthe. Annex 3 setoff to this protocol annex 3 sets out an amendment that may be effected to an agreement which is a gmra 1995 or a gmra 2000 to insert a contractual setoff clause in line with the contractual set.
Repurchase agreements, securities lending, gold swaps and gold loans. Pdf satisfaction, repurchase intent, and repurchase behavior. Recently, there has been enhanced scrutiny by the sec and in the media of potential insider trading violations by corporate executives who relied on rule 10b51 plans to conduct. The repurchase intention measures can be obtained from surveys assessing tendency of current customers to repurchase used or, bought brand, productservice. Morover, zboja and voorhees,2006,indicated that trust is the dominant antecedent of repurchase intentions. Repurchase intention means a customer adopts certain nastic responses to subject matter after making overall product evaluation and his future intentions. Based on empirical findings, we offer managerial suggestions for enhancing purchase intention in ecommerce. Common stock repurchases an analysis of returns to. Loyalty, repurchase and consumer satisfaction have a powerful impact on firms performance by providing a competitive advantage edvardsson, johnson, gustafsson and. According to the reports by emarketer, goldman sachs and interactive media in retail group, b2c. Different coping behaviors have different impacts on repurchase intention. Many companies elect to disclose the existence of such plans, or their intention to enter into such a plan to effect some or all of an announced repurchase program. Satisfaction, repurchase intent, and repurchase behavior.
The model describes the extent to which customer repurchase intention is influenced by. The dealer sells the underlying security to investors and buys them back shortly afterwards, usually the following day, at a slightly higher price. Theoretical model perceived easeofuse enjoyment perceived usefulness trust repurchase intention h1 h2 h3 h4 h5 h6 540 selim aren et al. Furthermore, during the service recovery process, firms can encourage activities of cocreation cc to prevent similar future failures. Customer perceived value is positively associated with repurchase intention. Consumers perception of online relationship quality has a positive effect on repurchase intention from private shopping sites. However, the study towards online shopping repurchase intention and specifically in the. Several factors will be investigated and we are intent on determining the important or influential factors that influence consumers to repurchase from groupon. Jun 09, 2015 a repurchase matrix takes the repurchase rate and displays the relative rates for a set of competitors or comparable products within the same company. Online customer experience, satisfaction and repurchase intention. A good way to visualize the repurchase rate, and at the same time discover where customers are defecting to, is a repurchase matrix.
An empirical study of perceived factors affecting customer. Common stock repurchases an analysis of returns to bondholders and stockholders larry y. Repurchase intention in b2c ecommercea relationship quality. This study also aims to test and describe the direct effect of customer satisfaction on repurchase and its indirect effect through the brand.
Trust, satisfaction, and online repurchase intention appendix a survey questionnaire items questionnaire items general perceptions about online purchase sources perceived effectiveness of ecommerce institutional mechanisms scale 17 peeim1 when buying online, i am confident that there are mechanisms in place to protect me. Customer loyalty, repurchase and satisfaction scholarly commons. Measuring customer loyalty with a repurchase matrix. The objective of this study was to analyze the significant effect of price, service quality and product quality on customer repurchase intention and satisfaction in online shopping at the state universities students in east java province. Regulation of stock repurchase programs under the federal securities laws december 10, 2003 many public companies employ stock repurchase programs to increase shareholder value at times when their outstanding securities are perceived to be underpriced or to minimize the dilution caused by the use of stock in acquisitions or employee plans. Exploring online repurchase behavioural intention of.
Vargo 2008, 2009, the firms role is to combine resources to. Prybutok chenyan xu university of north texas university of north texas university of north texas denton, tx 76201 denton, tx 76201 denton, tx 76201 the explosion of e. Hi trust has a positive effect on repurchase intention at the same eshop fig 1. Drawing on the relationship marketing literature, we formulated and tested a model to explain b2c user repurchase intention from the perspective of relationship quality. Reverse service exchanges occur when products are returned to the etailer by a customer or replaced to a customer by the etailer. Definition of repurchase intention, different scholars have different views. Journal of retailing 84 4, 2008 424434 the effect of compensation on repurchase intentions in service recovery dhruv grewala. Online repurchase intentions represent the customers selfreported. In 2007, many merger and acquisition happened in the ecommerce industry and. Past literature established that customer satisfaction form the behavioural outcomes of the customer such as the repurchase intention and customer loyalty. An integrated model for customer online repurchase intention. Findings among six factors of online customer experience identified in clothing retailing ease of use, interaction. After service failure situations, firms often carry out transactional activities to achieve customer recovery cr, using corrective actions to restore the exchange e.
A study of antecedents of customer repurchase behaviors. The moderating role of perceived effectiveness of ecommerce institutional mechanisms yulin fang department of information systems, city university of hong kong, hong kong sar, china yulin. Determinants of repurchase intention in online shopping. Repurchase intention refers to the probability or, chance of using the previous service provider again in the future fornell, 1992. Wordofmouth wom refers to the passing of information about consumer personal experiences with a product or service. In one group, the response bias is so high that rated satisfaction is completely uncorrelated to repurchase behavior r 0. Sample and data collection the data were collected through a webbased survey. Cc and rpc improve customers satisfaction, repurchase intentions.
Repurchase agreements provide important benefits to each of the parties to a repo transaction. Factors affecting repurchase intention to shop at the same. Questions surrounding share repurchases harvard university. The satisfaction, repurchase intention and shareholder value.
Impact of operational drivers on repurchase intention in efulfillment. In this research, we will be investigating the factors influencing consumers repurchase intention of groupon. Exploring online repurchase behavioural intention 93 1 introduction customers repurchase intention is considered by both academicians and practitioners to be one of the critical success factors for online retailing with its implications for cost savings and gains in profitability for the businesss stakeholders. Roggeveena, michael tsirosb,c a babson college, babson park, ma 02457, united states b university of miami, miami, fl 333, united states c alba graduate business school, athens, greece received 22 january 2008. Trust has a positive effect on repurchase intention at the same eshop fig 1. Because of that particular reason, this research will be directed to the evaluation and. Online repurchase intention, e trust, online customer satisfaction, e loyalty, turkey introduction the internet has made a strong impression on marketing and created a new form of retail transaction called online shopping. Purchase pdf merger to merge multiple pdf files to a new pdf. In this study, customer repurchase intention is defined as the individuals judgment about buying a service again, the decision to engage in future. Mar 14, 20 many companies elect to disclose the existence of such plans, or their intention to enter into such a plan to effect some or all of an announced repurchase program.
Abstract factors affecting repurchase intention have been investigated by many prior studies. Determinants of customer repurchase intention in online shopping. Information systems professionals must pay attention to online customer retention. Factors influencing consumers online repurchasing behavior. An update prepared by the imf for the december 2004 meeting of the advisory expert group on national accounts for information this paper is for the information of the members of the advisory expert group aeg. This study aimed to examine and explain the effect of quality perception on customer satisfaction, both directly and through the mediation of value perception that consists of three variables, namely functional value, emotional value and social value. Introduction ensuring customer satisfaction is the goal of online sellers eid 2011, but few sellers can guarantee that customers will be completely satisfied with every purchase. Loyalty, repurchase and consumer satisfaction have a powerful impact on firms performance by providing a. In fact, during 2004 and 2005, the participants in several major merger transactions announced their intention to embark on substantial repurchase programs.
This paper examines the effects of a common stock repurchase on the values of the repurchasing firms common stock, debt and preferred stock, and attempts to identify the dominant factors. The satisfaction, repurchase intention and shareholder value linkage. Jun 07, 20 2385351v9 1 7040506028 international capital market association talacker 29, 8001 zurich, switzerland. Furthermore, the authors find that, though nonlinear, the functional form relating rated satisfaction to repurchase intent is different from the one relating it to repurchase behavior. This use of repurchase intention as a proxy for retention is. As there are limited studies that explain online repurchase intention in developing countries, this study conducted in turkey. The measurement of customer satisfaction and repurchase intention is. Maturities can vary from overnight to a year, with the longer. The effect of compensation on repurchase intentions in. Analysis of consumer repurchase intention towards online. This is important for managers and researchers alike, who need to make a choice between repurchase intent and behavior for the dependent variable. Customer repurchase intention and satisfaction in online shopping. This paper develops a general service sector model of repurchase intention from the consumer theory literature. The regression coefficient between service location and repurchase intention is 0.
I learned this technique from fred reichheld, where he explains the repurchase matrix in his seminal book the loyalty effect. So, it can be concluded that the increasmg quality of the service leads to the higher the customers intention to repurchase and vice versa, if the service quality decreases, then it will lower the customers intention to. From customer value to repurchase intentions and recommendations. Therefore, we propose a positive relationship between trust and repurchase intention. From customer value to repurchase intentions and recommendations abstract. It can be reasonably assumed that satisfaction leads to. Repurchase intention in b2c ecommercea relationship. In other words, it is the impacts of consumer trust on repurchase intention to transact with dealoftheday groupbuying websiteour investigating target is groupon hong kong because it is the most representative and. The link between customer satisfaction cs and repurchase intention rpi seems to be more. Repurchase agreements, securities lending, gold swaps and. Intention to repurchase is positively influenced by overall satisfaction. G00, g12, g34 abstract option prices embed predictive content for the outcomes of pending mergers and acquisitions.
Regression of purchase intention on experiential marketing. Consumer heterogeneity, perceived value, and repurchase. To build one, compute the percentage of customers that purchased a product from one company and then purchased from the same company again repurchase or defected to purchase a competitors. This is particularly important in merger arbitrage, where deal failure is a key risk. Prybutok chenyan xu university of north texas university of north texas university of north texas denton, tx 76201 denton, tx 76201 denton, tx 76201 the explosion of ecommerce activities required industry. The satisfaction, repurchase intention and shareholder. Customer loyalty, repurchase and satisfaction are among the most researched concepts in academia and among the most important constructs in practice. Order fulfillment positively influences repurchase intention where order fulfillment consists of i availability, ii timeliness, iii condition, and iv billing accuracy. Merger options and risk arbitrage federal reserve bank. Involvement has a weak positive relationship with repurchaserepurchase intent.
Repurchasing can happen frequently, say weekly for. A repurchase agreement, also known as a repo, rp, or sale and repurchase agreement, is a form of shortterm borrowing, mainly in government securities. The model was empirically tested through a survey conducted in northern ireland. Furthermore, the divergent ways in which these constructs are modeled in current research makes it difficult to draw more definitive conclusions regarding the nature of the relationship between satisfaction, repurchase intention, and.
Background and research issues it is well documented that in commercial satisfaction surveys, satisfaction ratings vary on the basis of customer char. Securities lending, bond financing via the repo market, and equity financing alternatives to. Service attributes service attributes are the activities, physical properties, people and intangible elements, offered by an organization, that are perceived by customers to make up a service. Oct 26, 20 in one group, the response bias is so high that rated satisfaction is completely uncorrelated to repurchase behavior r 0.
This study used purposive sampling method with the sample consisted of 184 respondents. Dann university of oregon, eugene, or 97403, usa received march 1980, final version received september 1980 this paper examines the effects of a common stock repurchase on the values of the repurchasing. In this study, consumers perceived value is defined as the overall assessment of tradeoff between. The aim of this study is to identify turkish consumers online repurchase intention with a specific focus on the influence of esatisfaction, etrust and eloyalty. Request pdf determinants of customer repurchase intention in online shopping purpose the purpose of this paper is to understand customers repurchase.
1077 811 178 38 1096 68 1524 772 411 1392 1083 1416 355 117 234 1210 105 632 1551 423 576 985 1054 162 931 1434 1070 663 983 546 528 1500 1434 1012 563 1250 1467 1557 679 958 512 511 661 822 810 1237 1440 265